Refund Policy

For purchases made other than via geneticaskincare.com, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through geneticaskincare.com. 

GENETICA MD will fully refund or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

  1. Products must be unopened and in the original condition
  2. Products must be sent back within 7 days from original receipt of goods
  3. Your proof of purchase / order information must also be included in the return.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

 Online Order Queries & Changes

GENETICA MD will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email info@geneticaskincare.com  and include your order number and concern, so we can assist you as promptly as possible.